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Constant Contact Review - Part 3 - Random List Reviews

2 July 2009

Here at TechKnowSys we manage email campaigns on behalf of a variety of clients. One of our clients has about 15 geo-targeted lists, each of which gets a slightly different weekly newsletter. Last week, I setup the entire campaign for immediate delivery. I saw it was all scheduled and starting to be delivered. This week I logged in to ConstantContact.com and saw the notice that I couldn't schedule this week's campaign until I called in and did a list review.  This is fairly routine, the interesting part is Constant Contact decided to suspend the account at the end of the campaign I had scheduled last week, so because of this Constant Contact List Review, the last two segments of the campaign didn't go out.

 I spoke to the Constant Contact Senior Analyst, who told me the review was scheduled because of growth of the list. The only problem with that reason is all of the lists have had only very slow organic growth. For example, since December 2008,  the time of the last List Review, the largest list (just over 50k) grew by about 50 names. The lists are all seasoned and target professionals with professional information. Constant Contacts reports show there are a very low level of spam complaints - usually zero, sometimes one or two.

The Constant Contact analyst did his scans and told me there were no problems. I asked him why it's necessary to involve me in a scan that reported no problems - why can't they do the scan first, then, if there are problems, susptend the account? He said because that's not how the system works - as if it's not their own system, but something that was forced on them.

Constant Contact's policies caused a client's campaign to be suspended in the middle of sending it, even though they have been a customer since 10/07, have had essentially no spam complaints and have had little organic growth over the past 7 months. Again I say this, Constant Contact is a good service, but it is not something to risk your business on. I have found their policies to be random and without recourse.



Tom Murzenski says:
9 October 2012 at 8:13 PM
Hi Furious,

Sorry to hear that even four years after my first post on this topic not much has changed.

I've never heard of anybody being blackballed across the different providers - I thing their competitiveness would prevent them from doing that type of thing.

If your list was cleaned up a bit by this send, download it and move on to somebody else.

Good luck!
Aleta Wilson says:
9 October 2012 at 7:53 PM
I have been flagged as a spammer because I have a large list that I have been developing and using for over 10 years and for 2 of those years, I used CC! The system let me send out my first 6,000 emails, but because 30 of the 6,000 reported the message as spam, it raised a red flag! That threshold is way too low, because frequently it is easier to report as spam than to opt out.

Part of the problem was my fault because when they asked where I got the list, I honestly said it came from a public government site. I neglected to mention that I started using the small government list 10 years ago, which has evolved into a list of 6,000 addresses.

The larger problem is that I now fear they will black ball me with the other email sites! This could have been avoided if 1) I had clarified my answer 2) they had asked me about the origin of my list before I sent email, because once the email was sent... I am now considered a spammer.

What makes it worst is that I am doing a promotion for a VERY LARGE corporation whose press release was included in the email.

Signed... furious
Jack M says:
16 August 2012 at 11:41 AM
I wish I had read this set of comments before I signed up with Constant Contact only to experience the same kind of dismissive (it's-your- fault) treatment by the company as many have noted in this comment thread.

Save your money, save the hassle, and most of all save the waste of time Constant Contact's policies create. It's a nightmare to deal with them.

Jack M.

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